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Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*

89%
90%
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OVERALL PATIENT SATISFACTION

LIKELIHOOD TO RECOMMEND

"It was a great experience. I have never had any sort of surgery, sedation, etc. so I was a bit nervous about the entire procedure. The doctor, nurses, staff were great and I have no reservations about having the next procedure performed at the clinic."

"I can not imagine a better experience than presented me by North Hills Endoscopy, the staff and facilities were A+++!"

"I have always had a good experience when I come to the Gastroenterology Endoscopy Center. I know the doctor and nurse see patients all day long but they manage to make me feel like I am top priority which makes me feel at ease knowing I am in good hands."



"Your staff made a day I wasn't looking forward to (does anyone look forward to a colonoscopy?) as pleasant and easy as possible. Thank you."

"I am a registered nurse for 35 years. I feel that I received excellent care from reception to discharge. Thank you, Northhills Endoscopy TEAM!!"

"It was a very positive experience .The physician , nurses, and all the staff were professional and caring throughout the entire procedure."

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.